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The Way We Work & How We Treat You


How The Process Works:

We only need a minimum amount of information in order to help you. You can either give us a call on 020 33 55 4827, or complete our online Request Quotes form.

Our online Request Quotes form will ask for some basic personal information about you, and also details of your existing pension. You then have a choice...

You can either give us the rest of the information we need via the more detailed part of the Request Quotes form, or you can sign a letter which we will send to you to authorise us to talk directly to your existing pension provider about your pension fund.

Once we have all the information on your existing pension, and what it is that you are looking for from your annuity, we then request illustrations from all the pension providers. Each pension provider will provide us with a personalised illustration detailing the monthly income they would be prepared to offer you.

We pull all the information together, and provide you with a report which gives you your options in a clear and simple to understand format. Don't forget, we're also at the end of the phone if you need any help understanding what is being offered to you.

Once you have decided which pension provider best meets your needs, we will then help you apply. Our aim is to make the whole process as hassle-free as possible, and if you request, we can also complete all the necessary paperwork for you.

You do not pay us a fee unless you would prefer to do so. The pension provider who you select to provide your annuity will pay us a commission for placing the business with them. Some product providers allow companies to determine a level of commission above the standard rate being offered. We NEVER take anything more than the providers standard commission.

However the only commitment we require from you is that once we have conducted the research, if you do decide to go with one of the quotes, then please use us. If it is your intention to use our resource, cost and time to take our quote and give the business to another advice company, then please don't expect a Christmas card from us!!

 

About Us :

We are a financial services company, authorised and regulated by the Financial Conduct Authority. Being able to offer you annuities from the whole of the UK market is very important, which is why we value our independence.


  At Platinum our aim is simple:

To give you all the information you need

To do it in a way that is simple, easy to understand and transparent

To deal with you in a manner that puts you at ease

To put you in control of the situation

To deal with you no matter where you are in the UK

 


We are a family run business offering a nationwide service. We have learnt the importance of offering our customers a professional service and giving them information that is clear and easy to understand.

In recent years we have moved most of our business onto the internet and have tried to make sure that we bring our customer service values with us. If you speak to any of our telephone support team we are confident that you will find them easy to talk to, knowledgeable and professional. That is why we claim to offer "good old fashioned personal service via the internet".

We feel that by being completely open and transparent with our customers, they will respect that and place their business with us.

We can deal with you exclusively by phone and email, which means you can manage your financial affairs at a time that is convenient to you.

     
 
   
Our Values
We are very proud of the reputation we have with our customers.

This has been built over a number of years.

By adhering to our core values and proving we are a company you can trust, we hope you won't want to go anywhere else !


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No Fees
     
Nothing more to say! We won't directly charge you a fee, no matter what the outcome.

If you would prefer we can offer a fee only service*, but you would have to pay for the time incurred even if you did not place your business through us.

In virtualy every instance we generate our income in the same way as most other companies in this area, namely the product provider pays us our fee from your fund once the business is completed.

This amount is already included and disclosed in all quotes provided to you.

If you decide not to take up any of the quotes, there will be no fee payable.

* Our Trivial Pension Service is Fee Only

 

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Full Independence
     

When we conduct your research we will look at the full UK pension market.

We are not incentivised to use one provider over another.

We present all our findings to you, so you can make the final decision.

In some cases your circumstances may limit the number of providers available.

We only deal with one provider for Drawdown.

 

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Honesty
     
We won't try to bamboozle or confuse you. We will tell you what we think at all times, using simple clear language.

Our aim is to ensure that you end up doing what is right for you, even if that means no business for us.

 

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No Sales Calls
     
We will never telephone you to try to sell you other products or services.

With your permission, we may write to you from time to time to update you on areas that may be of interest to you.

We will never sell your information to other companies.


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You Are in Control
     
You are in control during every step of the process.

We will give you all the information you need so you can make an informed decision. We will never rush you or try to push you into a decision.

 

If you think these values are wrong or misleading, or if you feel we have breached them in any way, please contact us immediately.

Contact details appear at the bottom of every page.

     
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Platinum Financial Consulting
The Old School House, East End Road
Bradwell-on-Sea, Essex, CM0 7PY

Telephone : 020 33 55 4827           Fax : 0871 277 1422           Email : info@platinumifa.co.uk

AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY

Copyright © 2009 & 2017 Platinum Financial Consulting

FCA Registration Number : 227014

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