We run a range of websites focused on providing information on specific financial products.

Authorisation Statement
Platinum Financial Consulting’s administration offices are located at 14 Mildmay House, Foundry Lane, Burnham on Crouch, Essex CM0 8BL and can be contacted on 0845 83 87 811. We offer pension products from the whole of the UK market.

Platinum Financial Consulting is Authorised and Regulated by the Financial Services Authority. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register FSA No. 227014 or by contacting the FSA on 0845 606 1234.

The Financial Services Authority regulates the financial services industry in the UK and their address is 25 The North Colonnade, Canary Wharf, London, E14 5HS.

Client Classification
Each client with whom the firm does business is categorised to identify the level of regulatory protection. We propose to classify you as a ‘Retail Client’ for Investment purposes. This is a pre-defined term of the Financial Services Authority which recognises you as a private individual as opposed to a business or other organisation.

Communications
We will communicate with you in English both verbally and written for the sending and reception of orders.

Services to be provided
We will provide our customers with full information on the featured product or service, how it operates and how it would fit into scenarios presented by the customer. We will do this via our website, post, telephone and email.

The customer should be aware that we will provide information about the product and how it would work. We do not ask for any information about your wider financial circumstances but just focus on the product or service you requested. Our service can therefore be best described as focused or limited advice. We provide you with all the information you need, and then we will advise and make a recommendation for you on the best provider who meets your circumstances.

With very few exceptions, we will confirm to you in writing the key features of the products arranged on your behalf. With regards to any investment element of a product arranged for you, where you have relied on our fund selection, we will keep these investments under annual review. However where you have made your own fund selection, your investments will not be kept under review by Platinum Financial Consulting.

If your transaction requires a transfer from a product that has an investment element, to another product that also has an investment element, we will replicate the investment choices of your original product. Where a similar fund option is unavailable from the new provider, we will put this element of your fund into our default fund (the default fund will be highlighted on the report that we send you). You will of course have the opportunity to alter your investment fund selection at any time.

When arranging your new contract we will ask for you to give us permission to obtain details from your existing provider. We do this to make sure you are not giving up benefits you may be unaware of or incurring additional cost. If you ask us to undertake your new contract without obtaining details from your existing provider, we cannot be liable for any early redemption penalties, loss of guaranteed annuities or any other benefits lost resulting from the transfer.

The customer should understand that it is their responsibility to ensure that information entered onto an application form is correct. This condition applies even if Platinum Financial Consulting has completed the application form on your behalf. It is the client’s responsibility to check all information is correct.

Platinum Financial Consulting does not handle clients’ money. We never accept a cheque made out to us unless the cheque is in settlement of charges or disbursements for which we have sent you an invoice, nor do we handle cash.

Material Interest
We will act honestly, fairly and professionally, known as conducting business in ‘Client's best interest’ regulations. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

In accordance with the rules of our regulator, The Financial Services Authority, we are prohibited from accepting any payment (commission or other non-monetary benefits) which is likely to conflict with the duty of the firm to its clients.
The principals of Platinum Financial Consulting have a minority shareholding in Capital Reward Ltd. Capital Reward Ltd is a subsidiary of our compliance support company and generates its income from the placement of business with certain product providers. The business placed is intended to add value to the shares in that company and the long term aim is for the shares to be sold, thereby providing a deferred cash benefit to the shareholders. The existence of the shareholding and any potential benefit will in no way influence our recommendation in relation to the most suitable product or provider.
On request we will be pleased to provide you with a list of the providers from whom such benefits may be earned. We can also confirm that the provision of the shares and their potential benefits do not affect your product terms.

Rights to Cancel
We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract. However there will be occasions where no statutory rights are granted, however this will be explained before any contract is concluded.

Data Protection
The information you have provided is subject to the Data Protection Act 1998 (the “Act”). By signing this document you consent to us or any company associated with us for processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.

“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FSA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.

The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the committing or alleged committing of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions, religious or similar beliefs, sexual life; or your membership of a Trade Union.

If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 0845 83 87 811 or in writing at 14 Mildmay House, Foundry Lane, Burnham on Crouch, Essex CM0 8BL.

You may be assured that we will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

Law
This client agreement is governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.

Termination
The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.

YOUR CONSENT
By applying for any product featured on the Platinum Financial Consulting websites, it is agreed that you have read the above terms and fully consent to the terms imposed and authorise the transfer of information, on a confidential basis when warranted between any such third parties. You acknowledge that these Terms of Business come into effect from the date you first make contact with us.

Platinum Financial Consulting is committed to ensuring that our dealings with our customers are transparent, fair and professional. If you feel any part of our service falls short of these standards please contact us immediately.